INNOVATION AND EXCELLENCE SINCE 1992
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Sales Terms
1. Payment
Payments may be made by card or bank transfer (or by French cheque only, subject to an additional charge of 5€).
Payments by card are processed by the Saferpay system. When you place your order and select payment by card, you will be redirected to Saferpay Secure Card Data which securely saves the card data in their bank-certified data centre. Only non-sensitive data, such as the card validity and cardholder's name, remain on our database. (see "Payment Security")
Bank charges and or customs fees payable by customer
2. Delivery

- Standard :

Country of destination Orders below 60 € Orders over 60 € Approximate delivery times*
Belgium, Finland, France, Luxembourg, Germany, Netherlands, United Kingdom 6 € Free 2 to 6 days
Austria, Denmark, Italy, Portugal, Spain, Switzerland 9 € Free 4 to 10 days
DOM-TOM
15 €
10 to 15 days
Other countries
15 €
6 to 20 days

* orders are prepared for dispatch the day after payment has been processed. (Immediate in the case of card payments, unspecified in the case of bank transfers.)
Delivery times vary depending on the country. Deliveries are made via colissimo suivi in mainland France. You will receive an email with your parcel number enabling you to track the progress of your order.

- Express (48 h) : 30 €

Only available for the following countries : Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland, United Kingdom
Recorded delivery.
For "Express" delivery you must provide a telephone number.


3. Returns
Customers have 7 clear days from the date of delivery in which to return unwanted products, at their own expense, for a refund. Refunds will only be given on unopened products in their original, sealed packaging.
Return address :
SuperSmart SA
BP3015
L1030 Luxembourg
Grand Duché de Luxembourg

Items on promotion cannot be returned nor exchanged.
Except mistakes from our services, freight cost always remain at customers expense

4. Regulations
The products offered on this website are not medicines. They are nutritional supplements, regarded as such in several European Community countries, which benefit from the free movement of goods within the EC. You should, however, check the legal status of these products in your country of residence. These products are sold neither for the purposes of diagnosis, prevention nor treatment of diseases. If you are suffering from a disease, you should consult a doctor. Women who are pregnant or breastfeeding, children under 12 and people receiving medical treatment should, in general, refrain from taking nutritional supplements except on the advice of their therapist. The photographs on this website are intended as a guide only and are non-contractual; actual products may differ from the photographs. We reserve the right to dispatch our products from any country in the European Community.
5. Confidentiality
Personal data are collected only when provided voluntarily by visitors to this site, and only to the extent that they are submitted or sent to those departments responsible for processing your order.

We will not use identifiable personal data for direct marketing or any follow-up which has not been requested by you.

We will only use identifiable personal data provided by you for internal purposes within the SuperSmart Group© and its associated sites, which may potentially include passing them to third party business partners for subsequent processing, in line with the purposes for which they were initially collected, and only on condition their continued confidentiality is guaranteed.

Most of our departments do not require you to register and you can thus visit our site without revealing your identity. Some, however, do require prior registration in which case you need to complete certain fields (some obligatory, some optional) and choose a password.

Devices such as "cookies" and "tags" may be used to help visitors navigate the site and complete registration procedures more easily and effectively.

Should you wish to request information, or complain about the current Declaration of Confidentiality, or make any recommendations or comments about improving it, we would be grateful if you could send an email via: contact