FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Our nutritional supplements
Are SuperSmart’s products really more expensive than those of other companies?
Why are the product descriptions and information sometimes so difficult to read?
Display allDelivery
How long will it take for my order to be dispatched?
What are your shipping costs?
Display allPlace order
I haven’t received the product I ordered. What can I do?
I’m not satisfied with the product I ordered. Can I have a refund?
Display allFrequently asked questions
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Germany, Belgium, Finland, France, Italy, Luxembourg, Netherlands, United Kingdom |
2 to 4 days |
Austria, Denmark, Spain, Portugal, Switzerland | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Any questions?
6 Days
Great service
Great service items dispatched straight away and arrived on time
M***** G***
9 Days
A good webshop for supplements
A good webshop for supplements, it has a large selection of them and considering the quality, the pricing offers good value for money. The ordering process is easy and the products are sent straight away.
Maurice
11 Days
Great quality
Products are of great quality and fast delivered.
Fred Laan
13 Days
SuperSmart destaca por la calidad de…
SuperSmart destaca por la calidad de sus productos.
GONZALEZ PALACIN Luis
13 Days
snelle levering,perfect product.
snelle levering,perfect product.
robert
14 Days
Been a customer for over 15 years and…
Been a customer for over 15 years and find their products along with the service excellent. I recommend Super Smart to all my friends.
Del Chandler
14 Days
Excellent product and service
The product was excellent and so were the delivery and the service
F. Ferlitz
17 Days
Never an issue ordering
Never an issue ordering. Simple and to the point. And product always comes the following day. Quality is great too!
Andrea
17 Days
Excellente service & products with rare…
Excellente service & products with rare revelation supplements I love ❤️
Giovanna Escalera
19 Days
Fast shipping
Fast shipping, products as ordered!
Coindozer
19 Days
The item arrived on time and is what…
The item arrived on time and is what was stated in the order.
HARDY Chris
21 Days
Very good products
Very good products. Very reliable. Quick delivery.
MIFSUD Joseph
26 Days
Fast shipping
Fast shipping, good products (just shipping costs to my country are extremely high).
Tanja Matko
26 Days
Many thanks.
Many thanks.
Alan
26 Days
Quick delivery and good product
Quick delivery and good product
cl