Smart City loyalty scheme
Loyalty scheme
Important, long-lasting benefits for our loyal
customers !
At Smart City® we have a great many very faithful customers who buy a considerable amount of nutrients from us, month after month, year after year. We have always looked for ways to reward their loyalty, particularly through our annual promotions, which are eagerly awaited by many.
Now, thanks to improvements in our productivity, we are delighted to be able to offer an innovative scheme, unique in our industry, which offers customers permanent and increasing discounts on all their orders.
The scheme is very simple. When you spend:
500 euros - you receive a 10% discount on subsequent orders
1,000 euros - you receive a 15% discount on subsequent orders
1,500 euros - you receive a 20% discount on subsequent orders
2,000 euros - you receive a 25% discount on subsequent orders
2,500 euros - you receive a 30% discount on subsequent orders
Conditions of the scheme :
The scheme applies to products in the Smart City® catalogue, purchased by mail order, telephone or fax, as well as from the website .
· All individuals aged over 18 who are Smart City® customers may benefit from the scheme. Companies, organizations and other entities are not eligible.
· Discounts and corresponding amounts spent may not be transferred between customers.
· Amounts spent are calculated with VAT included but excluding postage.
· The discounts in the scheme can be added to the 5% fixed discount reserved for members of ‘Club Supersmart’ (who make all their purchases from www.supersmart.com and thus forego receiving our monthly printed mailings). The maximum total discount is 35%.
· The discounts in the scheme cannot be combined with any other existing discount (commercial, professional, stock clearance, special promotions, etc). Amounts spent which have accrued on otherwise-discounted products do not qualify for this loyalty scheme.
· Acquired discounts remain valid throughout the duration of the loyalty scheme.
· Smart City® reserves the right to modify or terminate the loyalty scheme at any time. Smart City® will make all reasonable efforts to give its customers notice should it decide to end the scheme. Smart City® disclaims any responsibility, pecuniary, legal or otherwise, for such modification or termination of the scheme.
· The loyalty scheme database will be updated every Sunday between 10pm and 12pm. For example if a customer places an order on a Wednesday which takes his or her amount spent up to the 1,000 euro mark, the 15% discount will be applied to orders placed from the following Monday.
· Customers can check the status of their accounts (amount spent and discount rate) at www.supersmart.com or by telephone on 0820 200 800.
· The loyalty scheme (and calculation of amounts spent) came into force on 8 November 2005.
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