Payments may be made by card or bank transfer (or by French cheque only).
Payments by card are processed by the Saferpay system. When you place your order and select payment by card, you will be redirected to Saferpay Secure Card Data which securely saves the card data in their bank-certified data centre.
Only non-sensitive data, such as the card validity and cardholder's name, remain on our database. (see )
Bank charges and or customs fees payable by customer
--- Standard ---
|Country of destination
||Orders below 60 €
||Orders over 60 €
||Approximate delivery times*
|Belgium, Finland, France, Luxembourg, Germany, Netherlands, United Kingdom
||2 to 6 days
|Austria, Denmark, Italy, Portugal, Spain, Switzerland
||4 to 10 days
|10 to 15 days
|6 to 20 days
* orders paid for by credit or debit card are processed the same day when placed before 4.00pm. Those paid for by cheque or bank transfer are processed on the day funds are received.
Delivery times vary between countries. You will receive an email with your tracking number so that you can follow the progress of your package.
List of shipping companies by destination country: |
| Germany, Netherlands || DHL |
| Austria, Finland, Hungary, Ireland, Luxembourg, Poland, Czech Republic, Sweden || DPD or GLS|
| Belgium || Bpost|
| Bulgaria, Cyprus, Croatia, Estonia, Greece, Latvia, Lithuania, Malta, Monaco, Romania, Sicily, Sardinia, Slovenia, Slovakia || UPS or Fedex|
| Denmark || GLS|
| Spain (including the Balearic Islands, Ceuta and Melilla) || Correos|
| France (including overseas departments and territories) || Colissimo suivi|
| Italy (excluding Sicily and Sardinia) || Fedex|
| Portugal, United Kingdom || DPD|
| Switzerland || Swiss Post|
| All other countries || tracked parcel post|
--- Express ---
UPS (24-72h) : 30 €
Only available for the following countries : Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Spain, United Kingdom
For "Express" delivery you must provide a telephone number.
For orders fulfilled in several deliveries, the above conditions apply to each delivery (and not to the order as a whole).
Customer satisfaction is our absolute priority. However, if you change your mind, you have 14 days from the date of receipt to return any order in part or in full. This applies to sealed products only. Except for any error on our part, customers are responsible for paying return shipping costs, for a refund in the form of a credit against a future purchase or purchases. Please contact our customer service for more information.
Please check your contact details and review your order before confirming payment. you only have 30 minutes in which to make any changes after this point (by phone only, from Monday to Friday, between 9.00am and 6.00pm, at 00 44 (0)2 03 49 96 281).
Beyond this 30 minute period, if you have made an error or wish to cancel, you will have to await delivery of your order before returning it
Return address :
Grand Duché de Luxembourg
Except mistakes from our services, freight cost always remain at customers expense
The products offered on this website are not medicines. They are nutritional supplements, regarded as such in several European Community countries, which benefit from the free movement of goods within the EC. You should, however, check the legal status of these products in your country of residence. These products are sold neither for the purposes of diagnosis, prevention nor treatment of diseases. If you are suffering from a disease, you should consult a doctor. Women who are pregnant or breastfeeding, children under 12 and people receiving medical treatment should, in general, refrain from taking nutritional supplements except on the advice of their therapist. The photographs on this website are intended as a guide only and are non-contractual; actual products may differ from the photographs.
We reserve the right to dispatch our products from any country in the European Community.
Personal data are collected only when provided voluntarily by visitors to this site, and only to the extent that they are submitted or sent to those departments responsible for processing your order.
We will not use identifiable personal data for direct marketing or any follow-up which has not been requested by you.
We will only use identifiable personal data provided by you for internal purposes within the SuperSmart Group© and its associated sites, which may potentially include passing them to third party business partners for subsequent processing, in line with the purposes for which they were initially collected, and only on condition their continued confidentiality is guaranteed.
Most of our departments do not require you to register and you can thus visit our site without revealing your identity. Some, however, do require prior registration in which case you need to complete certain fields (some obligatory, some optional) and choose a password.
Devices such as "cookies" and "tags" may be used to help visitors navigate the site and complete registration procedures more easily and effectively.
Should you wish to request information, or complain about the current Declaration of Confidentiality, or make any recommendations or comments about improving it, we would be grateful if you could send an email via: