Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
Here’s how to reset your password:
You can now once again access your customer account!
6 Days
Perfect!!!!!!!!!!!!!
Patrick
8 Days
Magnesium and Zinc Orotate are top supplements. Highly recommend!
Kristjan
19 Days
Nothing to complain. Delivers everything fast, attentive to their regular customers. Best experience.
FABIO I.
22 Days
Possibility to enjoy a variety of high quality suppléments. Fast delivery Good packaging Clear information and website
Vov Oo
24 Days
Efficient ordering and delivery. Happy with products. I order fairly regularly. Reliable
Gill Lee
24 Days
Supersmart sell the best products and are effecient when it come to handling and dispatching orders. Also, their return and refund policies is very simple and easy for the customer. The creme on top is the return customer discounts. Keep up the good work.
ABDULQADER Jehad
28 Days
Prompt and reliable.
MIFSUD Joseph
35 Days
I don't use the word great; everything was OK; it is maybe too early to expect an effect of the supplements
STAEHLI C
41 Days
Well,It was yesterday I started using it but I can tell the supplement is working perfect,will definitely still give best comments once I'm done using it ...
ANTHONY Oluwaseun Ugwu
42 Days
Great products, fast delivery.
Nujood ALHADDAD
51 Days
Easy and quick
Derya Iren
52 Days
Quick delivery, big choice of supplements. Good quality.
Val
54 Days
Great vitamins at a great price! I buy Bacillus subtilis which I really can’t find anywhere else which is great for intestinal health. 5 stars to Supersmart Vitamins.
Loli Vaughan
56 Days
Easy way to order. Fast delivery. Transporter FedEx was very polite and called me 1 hour before delivery.
TAJC Katja
58 Days
So far i have really liked the products. The service was fantastic. Delivery from Europe to Australia only took a few days. So good. Thank you.
BROWN Dianna