FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
4 Days
Prodotti eccezionali
Prodotti eccezionali! Consegna rapida e precisa
paola
15 Days
Heldere info
Heldere info
HanS.
15 Days
Snelle levering
Snelle levering
harrie
20 Days
Adequate info en hoge kwaliteit
Adequate info en hoge kwaliteit
HanS.
30 Days
Supplementen zijn goed.
Supplementen zijn goed. Zachte prijzen. Website met problemen ( altijd ) niet goed voor nieuwe klanten.
Gino RJ
40 Days
Alles op tijd geleverd.
Alles op tijd geleverd. De producten worden alsmaar duurder, terwijl mijn pensioen niet meer stijgt. Vandaar kan ik alsmaar minder vaak bestellen.
Wouters
1110 Days
Great service
Great service
Ryszard
1122 Days
Profesjonalna obsługa
Bardzo dobre i rzeczowe opisy. Profesjonalna obsługa.
PIEKOSZEWSKI Chris
1790 Days
Wszystko OK!
Wszystko poszło jak powinno 🙂
SITKIEWICZ Pawel
2577 Days
Szybko sprawnie bez problemów
Szybko sprawnie bez problemów
Marek
of experience
your money back
##montant## purchase