FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
2 Days
Orders come super fast
Orders come super fast, they have products that can’t be found anywhere else. They are essential for me. Thank you for existing
Ada
6 Days
I am ordering on a regular basis here…
I am ordering on a regular basis here since well over a decade and there was only once a glitch worth mentioning and as soon as customer service was contacted it was taken care of professionally and swiftly - so: zero complaints really.
C.S.
8 Days
Very reliable
Very reliable. Very good communication. Excellent documentation. Only negative is the website. It’s unnecessary complicated and confusing. Too much of trying to get the customer to buy additional products. Please simplify and make the ordering process easier and faster.
Joe O Leary
9 Days
Excellent products
Excellent products
Akin O
11 Days
Perfect
Fast delivery! Excellent products,
Mihaela Antonie
85 Days
Reliable delivery
Reliable delivery. Good product.
Viva
99 Days
Great service
Great service
cl
100 Days
Received product promptly and its early…
Received product promptly and its early days but seems to have improved my daughters alertness.
Anandi
111 Days
Amazing
Amazing, great product!
ALEX Sinclair
114 Days
Good products and Swift handling
Good products and Swift handling
Trusted
119 Days
I trust the company's product
I trust the company's products, the quality is trustworthy and the speed of delivery is also appreciated.
NAJIB Malaah
7 Hours
Sigue siendo uno de mis favoritos marcas
Sigue siendo uno de mis favoritos marcas
Elsje Fokkelman
7 Hours
livraison en 1 jour
livraison en 1 jour
Marc JOSEPH
8 Hours
Rien à redire! Depuis des années que je commande chez…
Depuis des années que je commande chez vous, j’ai toujours été contente de vos produits et de la rapidité de la livraison… Certains sont un peu chers, c’est vrai, mais la qualité et surtout le dosage est incomparable avec ce que je trouve en Europe! Merci et longue vie à vous 😊… Cordialement
Georgette
10 Hours
Ravie de SuperSmart
Bonjour ! Etant cliente depuis assez longtemps, je fais confiance à SuperSmart pour divers compléments alimentaires car ce sont de très bons produits. Rapidité de livraison et emballage nickel. Je recommande vivement leur site. AP
Nanie73