FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
1 Days
Quality and choice of supplements.
Quality and choice of supplements.
Maja
6 Days
perfect great
perfect great
igor janic
11 Days
Good products and speedy delivery
Good products and speedy delivery
Jim
14 Days
Very good
Very good, fast delivery
Paddy
15 Days
Excellent products
Excellent products. Excellent servce.
MIFSUD Joseph
15 Days
It was sent expediently
It was sent expediently, the tracking worked nicely!
Roger De Backer
17 Days
Everything okay
Quality products people can account on. Fast shipping.
Fred Laan
28 Days
Good products
Good products
Emmanuel
31 Days
Always great service coupled with the…
Always great service coupled with the best of products Olive and David
David Walsh
33 Days
Products with quality
Products truly help.
Sari
35 Days
Your delivery service in DK is not…
Your delivery service in DK is not giving option of pick up in package shop of my choice!
SZCZEPANSKI Christopher
36 Days
Always good products
Always good products. Thank you
Silke Wieczorek
38 Days
Swift delivery
Swift delivery - quality products
Trusted
38 Days
Incredible and quick service and…
Incredible and quick service and delivery. Thank you again for your assistance. Your products are really helpful!
Kazanti Kleopatra
39 Days
this is probably not the last time i'll…
this is probably not the last time i'll buy noopept, however i'm really thankful to y'all, omberacetam helped me a lot getting out of the drug spiral, now i can finally enjoy again the scent of a flower with actual pleasure
DE ROSA Luca
of experience
your money back
##montant## purchase