FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
7 Hours
Original product and fast delivery
Original product and fast delivery. I haven't started it yet, but will do soon.
Vincenza Catania
3 Days
Good quality
Good quality. Good service.
Leonel Guzman
5 Days
Top!!!!!!!!
Top!!!!!!!!
Michael
7 Days
Excellent!
Products are great and delivered fast!
PARDINI Debora
7 Days
From order to receive the product
From order to receive the product, the process is smooth & fast. It’s good to customers.
WONG Mei Ling
8 Days
Fast delivery
very quick delivery to italy. product is good.
Customer
9 Days
Prompt delivry !!👍
Prompt delivry !!👍
SWEET Christine
10 Days
Good delivery and flawless quality
AS far as delivery and the visual quality are concerned, Supersmart is excellent. I will not comment on the efficacy of the products themselves, since that is only possible over a longer period and in a large customer base compared to people who do not consume a particular product.
Roger De Backer
11 Days
Perfect services
Perfect services, perfect support, great articles about products
Michaela Alali Beitlová
12 Days
Great experience and effective supplements
I’ve purchased many types of supplements from this company over the course of years to treat a few issues, and I’m satisfied with their quality. After using them consistently for a period of time, I can say they met my expectations and I could feel real health benefits that built up over time. Deliveries are always quick. I recommend this company to anyone looking for high-quality supplements.
Giordano
12 Days
Es hat alles gestimmt
Es hat alles gestimmt. Top
marina thieme
15 Days
Great product
Great product, but still evaluating its effectiveness. Highly recommended. Super efficient delivery.
Chalise
19 Days
Quality products
Quality products , efficient and effective customer service. You can’t ask more
CLaudia
25 Days
Good quality product and customer service.
So far, I'm liking this product, and the customer service was very good.
ELZL
32 Days
The products I use are excel·lent
The products I use are excel·lent
ROSAS Josep Maria
of experience
your money back
##montant## purchase