FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
3 Days
Catalase is great product that do his…
Catalase is great product that do his job.
SARAJLIC Edin
5 Days
Super quick and efficient delivery.
Super quick and efficient delivery.
Andre Glazov
6 Days
Easy to use and clear websites.
Easy to use and clear websites.
MISKA
8 Days
Prompt service delivery experience with…
Prompt service delivery experience with quality assurance and customer satisfaction
Craigh Carnell
9 Days
Excellent
Excellent, I've been looking for a reliable supplier of noopept for many years and Super Smart came to my attention.Will definietly be ordering again.
Ecom Luxx
9 Days
Easy ordering
Easy ordering, great products, and excellent shipping updates. Super Smart Supplements delivered… Bravo
Donald Lenahan
10 Days
good
customer service
danny
19 Days
Excellent products
Excellent products. Fast delivery.
Magnolia Skier
19 Days
Excellent company with quality health…
Excellent company with quality health products. Good delivery service with tracking.
Sam
22 Days
Product
Product Delivery service Quality
CUKU Gazment
23 Days
fast service
fast service
Nataša Cmiljanič
30 Days
everything was well communicated and…
everything was well communicated and delivery was very fast,
Sandra
30 Days
On-time delivery
On-time delivery, very friendly delivery driver, excellent product.
Chalise
33 Days
client since 16 years
client since 16 years; and always satisfied with choice, quality and service
Hans Meijer
36 Days
You deliver not only the great product
You deliver not only the great product, but so many useful information plus the fast delivery.
Gabi
of experience
your money back
##montant## purchase