Sales Terms

1. Payment

Payments may be made by card or bank transfer (or by French cheque only).
Payments by card are processed by the Checkout.com system. When you place your order and select payment by card, you will be redirected to Checkout.com Secure Card Data which securely saves the card data in their bank-certified data centre. Only non-sensitive data, such as the card validity and cardholder's name, remain on our database. (see "Payment Security")
Bank charges and or customs fees payable by customer

2. Delivery

* orders paid for by credit or debit card are processed the same day when placed before 12.00am. Those paid for by cheque or bank transfer are processed on the day funds are received. Delivery times vary between countries. You will receive an email with your tracking number so that you can follow the progress of your package.

3. Returns

Customer satisfaction is our absolute priority. However, if you change your mind, you have 14 days from the date of receipt to return any order in part or in full. This applies to sealed products only. Except for any error on our part, customers are responsible for paying return shipping costs, for a refund in the form of a credit against a future purchase or purchases. Please contact our customer service for more information.
Please check your contact details and review your order before confirming payment. you only have 30 minutes in which to make any changes after this point (by phone only, from Monday to Friday, between 9.00am and 6.00pm, at 00 44 (0)2 03 49 96 281). Beyond this 30 minute period, if you have made an error or wish to cancel, you will have to await delivery of your order before returning it.

Except mistakes from our services, freight cost always remain at customers expense

4. Regulations

The products offered on this website are not medicines. They are nutritional supplements, regarded as such in several European Community countries, which benefit from the free movement of goods within the EC. You should, however, check the legal status of these products in your country of residence. These products are sold neither for the purposes of diagnosis, prevention nor treatment of diseases. If you are suffering from a disease, you should consult a doctor. Women who are pregnant or breastfeeding, children under 12 and people receiving medical treatment should, in general, refrain from taking nutritional supplements except on the advice of their therapist. The photographs on this website are intended as a guide only and are non-contractual; actual products may differ from the photographs. We reserve the right to dispatch our products from any country in the European Community.

5. Confidentiality

Personal data are collected only when provided voluntarily by visitors to this site, and only to the extent that they are submitted or sent to those departments responsible for processing your order.

We will not use identifiable personal data for direct marketing or any follow-up which has not been requested by you.

We will only use identifiable personal data provided by you for internal purposes within the SuperSmart Group© and its associated sites, which may potentially include passing them to third party business partners for subsequent processing, in line with the purposes for which they were initially collected, and only on condition their continued confidentiality is guaranteed.
Most of our departments do not require you to register and you can thus visit our site without revealing your identity. Some, however, do require prior registration in which case you need to complete certain fields (some obligatory, some optional) and choose a password.

Devices such as "cookies" and "tags" may be used to help visitors navigate the site and complete registration procedures more easily and effectively.

Should you wish to request information, or complain about the current Declaration of Confidentiality, or make any recommendations or comments about improving it, we would be grateful if you could send an email via: contact