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Return policy


Customer satisfaction is our absolute priority. However, if you change your mind, you have 14 days from the date of receipt to return any order in part or in full. This applies to sealed products only. Except for any error on our part, customers are responsible for paying return shipping costs, for a refund in the form of a credit against a future purchase or purchases. Please contact our customer service for more information.

Please check your contact details and review your order before confirming payment. you only have 30 minutes in which to make any changes after this point (by phone only, from Monday to Friday, between 9.00am and 6.00pm, at 00 44 (0)2 03 49 96 281).
Beyond this 30 minute period, if you have made an error or wish to cancel, you will have to await delivery of your order before returning it.

Return address :
Active Ants UK Ltd.
c/o SN Worldwide
Unit 1, 26 Liliput Road
Brackmills Industrial Estate
NN4 7DT Northampton

Important : please insert your packing list in your return package, otherwise it cannot be processed and will be lost.
Except mistakes from our services, freight cost always remain at customers expense.