FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
21 Days
Reliable delivery
Reliable delivery. Good product.
Viva
34 Days
Great service
Great service
cl
36 Days
Received product promptly and its early…
Received product promptly and its early days but seems to have improved my daughters alertness.
Anandi
46 Days
Amazing
Amazing, great product!
ALEX Sinclair
49 Days
Good products and Swift handling
Good products and Swift handling
Trusted
54 Days
I trust the company's product
I trust the company's products, the quality is trustworthy and the speed of delivery is also appreciated.
NAJIB Malaah
54 Days
Good job.
This company is serious when it comes to serving it's customers. They are fast to send out the orders. Their site is great and easy. Also, they treat their return customers with great deals and discounts. Keep up the good work.
ABDULQADER Jehad
56 Days
I know frech ( level 3 of 6) and can…
I know frech ( level 3 of 6) and can read your messages, but since order are official documents I'd like to have this in english. Merci Ursula Mathes
Ursula Mathes
59 Days
I worried the delivery.
Box was intact, content correct but delivery time was 12 days. I started to worry!
VIITANEN Esa
62 Days
Supply of Chondroitin 6-sulphate
The company has provided the required product efficiently with no complications.
OldBear
63 Days
Supersmart sell a lot of interesting…
Supersmart sell a lot of interesting stuff. More than jut the usual vitamins though they do all those as well. Ordering pretty straightforward - you may need to try a couple of times to get the offers to apply but they do work. I queried something and had a fairly quick sensible reply. Postage takes a couple if days but you do get good progress information. Very well packed. Bought from Supersmart a few times and will do so again.
AT Griffin
17 Days
Excellent
On m'a mis bien.
cliente
20 Days
qualité des produits et services
qualité des produits et services
denis riegel
21 Days
Nehme das Produkt noch zu kurz um eine…
Nehme das Produkt noch zu kurz um eine Bewertung abgeben zu können
Ermelinde
22 Days
Très satisfait
J'apprécie la facilité de navigation sur le site, le suivi des commandes, et bien sûr, la qualité des compléments alimentaires.
LE COUR SERGE