FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
13 Hours
everything was well communicated and…
everything was well communicated and delivery was very fast,
Sandra
1 Days
On-time delivery
On-time delivery, very friendly delivery driver, excellent product.
Chalise
3 Days
client since 16 years
client since 16 years; and always satisfied with choice, quality and service
Hans Meijer
6 Days
You deliver not only the great product
You deliver not only the great product, but so many useful information plus the fast delivery.
Gabi
7 Days
Parfait
Parfait, expedition rapide
Coco Boue
9 Days
Excellent quality products
Excellent customer service & quality products 💓
Giovanna Escalera
10 Days
Good product
Good product. The amount of active ingredients is high.
João
13 Days
Excellent choice
Excellent products that are not contaminated by containing heavy metals or other unwanted ingredients
KOUSVELARIS Matthew
16 Days
Great products
Great products, great service, great sales team. They are an excellent company, staffed by wonderful people. Go France
HARDY Chris
17 Days
Quick delivery
Quick delivery
Caroline Saelens
17 Days
High quality
In my experience the products will not disappoint you.
Fred Laan
20 Days
Super smart is really…super !
I would like to share my excellent experience with the company’s fast and efficient customer service. Even though I was calling from abroad, I was able to reach them relatively quickly. They responded to all my emails promptly and kept me consistently informed about the status of my order. When I needed assistance correcting a mistake I had made with my order, Ms. Lorie handled the issue immediately and very professionally. Thanks to their support and efficiency, I received my Super Smart products in Greece much faster than expected. Thank you very much for the outstanding service!
Kazanti Kleopatra
23 Days
Ordering and delivery is easy and fast
Ordering and delivery is easy and fast
Peter
25 Days
Simple and quick :-)
My order was delivered quickly, and I'm satisfied with the product! It was lot less fuss compared with some things I've ordered.
DEL Jacqueline
25 Days
Excellent quality products & customer…
Excellent quality products & customer service & care …thank you!
Giovanna Escalera
of experience
your money back
##montant## purchase