FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
13 Hours
I have been ordering supplements from…
I have been ordering supplements from SuperSmart for many years now. They are one, among the very few suppliers of Nutraceutical medicines, whom I trust implicitly. They produce supplements which align with the latest biochemical research in the field of natural medicines which is wonderful for a person like myself, since I loathe the drugs produced by big pharma. I shall continue to order from SuperSmart.
Wayne Chandler
7 Days
I’m really satisfied with SuperSmart
I’m really satisfied with SuperSmart. I’ve ordered from them many times, and the products are definitely worth every penny. Their customer service is excellent. They respond very quickly, are always professional. The only thing that could be improved is the order confirmation email, as it doesn’t always arrive in my inbox and I sometimes have to request it from customer support.
T Marina
13 Days
Always a winner
Always a winner Best of products. Delivers on time. What more do you want?
David Walsh
15 Days
Very fast delivery
The delivery was unexpectedly very fast and !
SADDEM Nadia
21 Days
tres efficace
tres efficace
KR
21 Days
Great to be able to buy a pure BHB…
Great to be able to buy a pure BHB powder at Supersmart. Thanks.
BusyBee
29 Days
There is one thing you need to be very…
There is one thing you need to be very aware of with Supersmart. The content described on the box - is based on a daily dosage - which means you have to look for how many tablets is described as a daily dosage. If is says 1000mg on the box - it might mean taht you have i.e. to take 3 tablets dayly to get your daily dosage. And 90 tablets equals i.e. 30 days.
Trusted
29 Days
Excellent performance
Excellent performance
David Walsh
42 Days
Fast delivery
Fast delivery, good products but relatively high prices
Ezio m Insinna
46 Days
My family and I have been using…
My family and I have been using SuperSmart supplements for a while now, and we’re genuinely impressed. The quality is consistently excellent, and we’ve noticed real benefits, both for everyday wellness support and during more challenging health issues (bc/artemisinin), where they’ve been a valuable part of our overall care and healing routine. Highly recommend for anyone looking for a trustworthy supplement brand to support their health.
VUKOTIC Sonja
46 Days
Good quality but way too expensive
Good quality, but way too expensive. 70 euros for a 2-week supply is excessive. If there'd be another supplier to sell these, I'd definitely switch because of costs.
Laura
47 Days
All good products and service
All good products and service
Trusted
58 Days
I believe in the quality of the products
I believe in the quality of the products
Lucia Keme
68 Days
Thank you guys ,Real and Great Products…
Thank you guys ,Real and Great Products ,fast/tide and clean shipping .I definitly trust you and go for a montly subscription !!!
Mr Mircea Blaj
70 Days
Fast delivery
Fast delivery, no hassle
Trusted
of experience
your money back
##montant## purchase